Free Return
For items with a “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), without any reason or justification if the item is in an unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.
* Large Orders refer to parcels exceeding one of the following standards:
- Longest side: 120 CM
- Total length, width, and height: 210 CM
- Weight: 30 KG
* Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52.
Fast• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.• You can always go to your dispute detail page to keep updated about return progress. After dispute finished with full refund,，your financial institution may take longer to reflect the transaction.Free
• For your each return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month.
• If you initiate multiple return requests under the same order, you may receive several pre-paid return labels (up to three) or still only receive one pre-paid return label, which shall be subject to the system. If only one pre-paid return label is offered to you for your several requests, please return all returned items in one parcel, otherwise,if you send part of returned items with the pre-paid return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items.
